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John (Jack) E. Potter
Postmaster General and Chief Executive Officer
Named 72nd postmaster general of the United States of America on June 1, 2001, Jack Potter has led the Postal Service to record levels of service, efficiency, and financial performance.
Potter's tenure has been marked by a focus on generating revenue, reducing costs, improving service, and achieving results with a customer-focused, performance-based culture. These are critical activities in today's competitive delivery and communications marketplace. The organization's 2002 Transformation Plan and the updated Strategic Transformation Plan, 2006-2010, identify the strategies for achieving these goals.
The results speak for themselves. 2006 marked an unprecedented seventh straight year of productivity growth and a fourth consecutive year of positive net income. Independently measured service performance and customer satisfaction were among the highest levels ever. More than $13 billion in cumulative system costs were removed since 2002. Mail volume topped 213 billion pieces in 2006, proving that direct mail offers unparalleled value for marketers and consumers.
Through initiatives to improve the workplace environment and relations with the unions and management associations, employee satisfaction and safety in the workplace are at record levels.
Potter has encouraged innovation throughout the organization, resulting in new products and services — Click-N-Ship, Free Package Pickup, Negotiated Service Agreements, Automated Postal Centers, Flat Rate and Prepaid Priority Mail packages — to name a few. They improve accessibility and convenience at post offices, on our award-winning website, usps.com, or at thousands of retail partners.
Potter also began implementation of the first comprehensive new postal law since 1970. Enacted in late 2006, the law puts the Postal Service on a firm financial footing for the future, preserving universal service at affordable rates, with price increases tied to the rate of inflation.
Potter also championed the development of a strong privacy program, resulting in the Postal Service being named the most trusted government agency by the respected Ponemon Institute.
A Bronx native who joined the Postal Service as a clerk in New York in 1978, Potter and his wife Maureen have two children. He holds a degree in economics from Fordham University. He is a Sloan Fellow and earned a master's degree at the Massachusetts Institute of Technology. He has served as chief operating officer, vice president of Labor Relations, and in a number of other senior operational positions, both at postal headquarters and in the field.
Potter serves on the Postal Service Board of Governors. He is also vice chairman of the International Post Corporation, an association of 23 national postal operators in Europe, North America and Asia Pacific; chairman of the Kahala Posts Group, an Asia-Pacific alliance that includes the United States, Australia, China, Hong Kong, Japan, and Korea; and a member of the president's National Hire Veterans Committee.
Susan Grant
Vice President for Public Policy and Director, NCL’s Fraud Center
National Consumers League
Susan Grant is a Vice President for Public Policy at the National Consumers League (NCL), a nonprofit consumer advocacy organization headquartered in Washington, DC. A veteran fraud-fighter, Ms. Grant began her career in consumer protection in the Northwestern Massachusetts District Attorney's Office, where she worked for seventeen years as an investigator and Director of the Consumer Protection Division. Before joining the NCL staff in 1996, she served for three years as Executive Director of the National Association of Consumer Agency Administrators, a professional organization for the heads of local, state and federal government consumer protection agencies.
At NCL, Ms. Grant works specifically in the areas of privacy, telecommunications, telemarketing, electronic commerce and financial services. She is also the Director of NCL's Fraud Center, which provides consumers with advice about telemarketing and Internet fraud and transmits information about suspected scams to law enforcement agencies in the United State and Canada. In addition, Ms. Grant coordinates the Alliance Against Fraud, a coalition of government agencies, consumer organizations, trade groups, labor organizations, and multinational companies that works to educate the public about preventing fraud and how to shop safely by telephone and online. On the global front, she is involved in international groups such as the Trans Atlantic Consumer Dialogue and the Organization for Economic Cooperation and Development that are working to promote high levels of protection for consumers everywhere.
